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Return and refund policy

J. Cortez, has a high quality assurance GUARANTEE.  

We want you to be completely satisfied with your purchase of our sea moss products. If, for any reason, you are not satisfied with your purchase, we offer a flexible return policy outlined below:



  • Returns are accepted within 7 days from the date of purchase.

  • Products must be unused, unopened, and in their original packaging.

  • Perishable or consumable items may have specific return restrictions for health and safety reasons.



Return Process:

  • Prior to returning any products, please contact our customer support team at  to initiate the return process.

  • Provide the order details, reason for return, and any supporting information.

  • Our customer support team will provide you with instructions on how to proceed with the return.



Return Options:

  • Refund: Upon receiving the returned products and verifying their condition, we will initiate a refund to the original payment method used for the purchase. Please allow 5-7 business days (excluding holiday‘s) for the refund to be processed.

  • Exchange: If you prefer an exchange for a different product, please indicate your choice during the return process. Additional charges or refunds may apply based on the price difference between the original and exchanged products.



Return Shipping:

  • Customers are responsible for the return shipping costs, unless the return is due to an error on our part or a defective product.

  • We recommend using a trackable shipping service and retaining proof of shipment for your records.




  • Certain items, such as personalized or custom-made products, may not be eligible for return unless they are defective or damaged upon arrival.

  • For hygiene reasons, opened or used products may not be eligible for return unless they are defective.

  • Herbal products may be returned unopened. If for any reason you are not satisfied with the product, simply return it for an exchange, or refund within 7 business days (excluding holiday’s). 




Please note that this return policy is subject to change without prior notice. We reserve the right to refuse returns that do not meet the eligibility criteria or if the return process is not followed.

If you have any questions or need further assistance regarding our return policy, please contact our customer support team. We are here to help you.



By purchasing and using our sea moss products, you agree not to engage in any form of public or private disparagement, defamation, or negative commentary about our business, products, services, employees, or any affiliated individuals or entities. This includes but is not limited to online platforms, social media channels, review websites, and offline communication.

In the event of any dissatisfaction or concerns regarding our products or services, we encourage you to contact our customer support team directly. We are committed to addressing and resolving any issues promptly and to your satisfaction.

Any breach of this non-disparagement clause may result in legal action to seek injunctive relief, damages, and any other remedies available under applicable laws. By continuing with the purchase and use of our sea moss products, you acknowledge and agree to abide by this non-disparagement clause.

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